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We are glad to help you with all of your questions and issues.

You can search for answers and solutions at our help center, or choose from the categories below to see sample questions and answers.

  • What is iyzico Buyer Protection?

    iyzico Buyer Protection is a service that provides assistance when you shop from online shops that use iyzico’s payment services. Once you place your order, iyzico Buyer Protection offers you a 24/7 live support if you are not happy with your order or you want to change your address and even allows you to pay with your stored card in seconds. It is also there to offer your customer service if a problem with your purchase exists.

  • How does Buyer Protection protect you?

    When you pay with iyzico and choose iyzico Buyer Protection, you don’t need to worry about your order arriving as described or your card information being stolen. Your card information is securely protected by iyzico with our Level 1 PCI-DSS certified system. If you run into any problems after you receive your order, you can use the live chat support service 24/7.

  • How can I get support under the iyzico Buyer Protection service?

    If you choose iyzico Buyer Protection option right before you complete your purchase, you can get live chat support via the link we send you and chat with our team 24/7.

  • What is card storage?

    iyzico stores your card with its Level 1 PCI-DSS license and system which is the highest security level internationally. When you shop with iyzico Buyer Protection, you can pay with a single click without having to enter your card details every time and enjoy hassle-free shopping on more than 17,000 online shops. You can remove your stored card whenever you wish or save more than one card.

  • How do I use my stored card?

    When you proceed to the checkout page of the online shop, a single-use verification code for secure payment will be sent to your mobile by iyzico. After you enter the verification code, you will be directed to a page where you can view your stored cards. And then you can complete your purchase with one-click by selecting your stored card. Once you store your card, you can complete your payments by one-click without having to enter your card details on over 17,000 online shops that offer iyzico Buyer Protection.

  • In which sites I can use my saved card?

    You can use your stored card on online shops that offer iyzico Buyer Protection

  • Are all the transactions I make through iyzico are covered under Buyer Protection?

    No. To benefit from iyzico’s Buyer Protection you need to select the “iyzico Buyer Protection” box at the checkout page of the online shop right before you complete your order.

  • How can I understand if the site I shop from offers iyzico Buyer Protection?

    You will see the iyzico Buyer Protection box at the checkout page of the online shop. Or you can browse through online shops that offer iyzico Buyer Protection from here.

iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.
  • Altunizade Mah. İnci Çıkmazı Sokak No: 3 İç Kapı No: 10 Üsküdar İstanbul
  • [email protected]
  • +90 216 599 01 00
    Call Center Working Hours:
    Weekday: 9 AM-8 PM
    Weekend: 10 AM-5 PM
    24/7: Live chat support via
    iyzico mobile app.
  • Trade Registration Number: 867612
  • Tax No: Üsküdar VD. 4830343157
  • Mersis No: 0483034315700019
  • Denetleyici Merci
  • Türkiye Cumhuriyet Merkez Bankası (TCMB) - Hacı Bayram Mah. İstiklal Cad. No: 10 06050 Ulus Altındağ Ankara 0312 507 50 00