We are delighted to assist you.

You can call our help center for your questions. If you wish, you can see sample questions and answers by selecting the relevant headings from the categories below.

Who is iyzico?
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Who does iyzico provide services to?
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How does data protection work in iyzico?
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What is commission rate and transaction fee?
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Will I pay a starting fee or any other fixed charge?
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What are payments in instalments?
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With which credit cards can my customers make payments in instalments?
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Will I get paid in instalments when my customers pay in instalments?
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What is the commission rate to be applied for instalment payments?
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Can I offer instalments on the cash price?
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I can’t see "Instalments Rate" on my iyzico Control Panel? Why?
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How can I calculate the commission rate that I will pay you if I decide to cover the cost of delay interest?
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Can I change the instalment rates whenever I want or revert them?
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When will I see the changes I make on the "Instalment Rates" section?
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What are application requirements?
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Which business models are excluded from evaluation?
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What are the required documents?
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Can I use iyzico if I don’t have a company?
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I have a sole proprietorship type of enterprise, can I use iyzico?
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Why do you require the document with my banking information?
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Can I use iyzico through somebody else’s company information?
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What is TURSAB Document?
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Where can I get a Tax Plate?
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Do I need to send you the Ministry of Agriculture Organization Registration Document?
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Where can I add the required criteria for the Website (Privacy Policy, Distance Selling Contract, etc.) to the application form?
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I don’t deliver physical products; do I still need to add distance selling contract and delivery returns policy to my website?
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Will there be a contract between us and iyzico?
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Where can I view the contracts?
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How will I accept the contracts?
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Will it be acceptable to send the contracts to you after scanning and signing them?
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There are articles in my contracts that I require to be amended. What should I do?
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Can I take payments in foreign currencies?
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Can I use the Link Method when I apply for Get Paid Online?
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How can I apply?
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What is a personal application?
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Do I need to post the required documents to you?
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I can’t upload my documents; the page indicates an error. What should I do?
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Do I need to inform you after I complete my application?
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When will I learn about my application outcome?
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When will my application be approved?
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How can I check my transactions?
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What is 3D Secure?
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Can I use 3D Secure?
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What is Card Storage?
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How can I benefit from Card Storage?
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What is BIN Check Solution?
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Who can benefit from BIN Check Solution?
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Can I purchase a payment infrastructure for my app?
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What is Fraud Service Solution?
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What are Alternative Payment Methods and how do they work?
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On which devices I can use iyzico services?
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Which products include Alternative Payment Methods?
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From which countries and in which currencies can I receive payments with Alternative Payment Methods?
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What advantages do Alternative Payment Methods offer?
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What should I do to use Alternative Payment Methods on my online shop?
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I would just like to integrate Alternative Payment Methods without using iyzico’s online payment method. Is it possible?
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Can the transactions completed through Alternative Payment Methods be cancelled/refunded?
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How reliable are the Alternative Payment Methods?
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What Alternative Payment Method is more suitable for my e-commerce site?
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Is 3DS used in Alternative Payment Methods?
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Is instalment an option for payments made with Alternative Payment Methods?
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Which business models will be excluded from the scope of the Alternative Payment Methods?
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What should I do to offer all foreign currencies in my online shop?
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What is the advantage of selling in foreign and local currencies for me?
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Are there instalment options for payments made in foreign currencies?
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What solution does iyzico offer for online shops?
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What are the features of iyzico’s payment solution for online shops?
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Which currencies does iyzico support?
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What is Marketplace Payment Solution?
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Who can benefit from the Marketplace Payment Solution?
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Do my sellers need to have firms too? If not, will there be any information/documents required from my individual sellers?
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Are my sellers on the marketplace required to be iyzico members? If so, how can they apply for membership?
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Will there be a technical process that my sellers need to complete after they are registered to the system (API - S Key etc.)?
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Will extra commissions, registration fee, integration charge, etc. be deducted from my sellers?
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Will iyzico Commission Fee be deducted from the total transaction amount or from the service value that I demand from the seller?
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How will the sellers receive their payments?
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How will the pricing be?
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How can I enter the commission amounts that are decided between myself and my sellers to the system?
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Can I work with some sellers on a different commission rate?
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Can I define different payment periods for different sellers?
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Is there an Escrow (Secure E-Commerce)?
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Which details I can check on iyzico Control Panel?
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Will shipment processes be tracked by you?
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Will there be a commission fee deducted in refund transactions? If so, will I or my sellers pay the fees?
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Does it support the multiple shopping carts in which there are multiple sellers? How will the transactions take place?
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Which currencies does the Merchant Payment Solution support?
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What is the Link Solution?
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How can I use the Link Solution?
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Can I take payments from abroad with the Link Solution?
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Can I use the Link Solution individually even if I don’t have a company?
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Can I take payments with the Link Solution even if I don’t have a website?
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Will need any technical development after I complete my Link Solution application?
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Can I use the Link Solution on my smart phone?
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Is 3DS used in the Link Solution?
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Can I make sales in instalments through the Link Solution?
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Will there be any commission, setup charge, integration fee for those who sell by the Link Method?
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When will the payments be transferred to me?
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How can I check my payouts?
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After I integrate iyzico to my online shop, at what intervals will the payouts be transferred to my account?
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What is blockage period?
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What is the payout period?
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What’s the reason for blockage period?
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When will iyzico carry out the payout of the successful transactions on your online shop?
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Will I know the payout amount that will be made to me?
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Where can I check my transactions?
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What is a transaction cancellation?
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How am I going to make cancellations and refunds?
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Do we have to pay an additional fee for refund requests?
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When the refunds will be made to my customer’s card?
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How am I going to refund the amount to my customer?
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How will you be invoicing?
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I haven’t received my invoices. What should I do?
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What are the e-commerce website builders?
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With which e-commerce website builders iyzico is integrated?
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The company I work/will work with isn’t listed among your solution partners. What should I do?
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How can I integrate iyzico to my website with e-commerce website builders?
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I run into problems when I integrate iyzico into my e-commerce website builder. What should I do?
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I receive a "General/We have encountered an unexpected error" message while trying to integrate ETSY. What is the reason for that?
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What is an open source e-commerce platforms?
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Which open source e-commerce platforms does iyzico support?
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The version of the open source e-commerce platforms that I use for my e-commerce website is incompatible with the iyzico module. What should I do?
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You don’t provide solutions for the open source e-commerce platform I currently use. What should I do?
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Payment form is not created. What is the reason?
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I receive invalid signature error. What is the reason?
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What is the iyzico API Integration?
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We developed our own website. How can I integrate iyzico in the easiest way possible?
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iyzico API Integration
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I need a more detailed document. What should I do?
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Can I make any changes in iyzico payment form?
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I would like to integrate iyzico to my website, but I don’t wish to use the iyzico payment form. What should I do to use the form I developed?
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I receive errors during integration stage, what should I do?
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Payment form is not created. What is the reason?
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I receive invalid signature error. What is the reason?
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I receive an invalid request error. What is the reason?
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My account was at the integration stage. How will I learn about the latest status?
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I completed my integration and didn’t run into any problems in tests. When will I start receiving live payments?
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I have encountered different problems during the integration process, what should I do?
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Can I seek assistance on integration by calling you?
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I can’t see my API and Security Keys. What is the reason?
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I receive a complete your integration e-mail. What is the reason?
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What is a suspicious transaction?
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How can I identify a suspicious transaction?
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How can I learn the outcome of a transaction with suspicious transaction status?
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Who can benefit from Fraud Service Solution?
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What is chargeback?
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How does Chargeback procedure work?
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Which documents are valid in Chargebacks?
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How will refunds be processed if the transaction is subject to a chargeback?
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What are the factors that increase Chargeback risks?
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Can I use 3D Secure System?
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Where can I get more information on chargebacks?
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Why do I see “iyzico” on my card statement?
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How can I change my IBAN?
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When will the link I set up be approved?
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How can I change my e-mail address?
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Should I make any additional payments regarding the commission fee invoice I receive?
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My customer demands a refund, can you carry out the refund transaction?
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What is general denial error?
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Is my customer charged in transactions where it says, “3D is initiated” or “3D is returned to merchant”?
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How can I do partial refunds?
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With which currencies can I take payments from abroad?
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What are the steps I need to take to use alternative payment methods?
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Can I use the same API key on my second website?
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How can I access my iyzico commission rate?
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How can I update my mobile number?
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What is iyzico Buyer Protection?
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How does Buyer Protection protect you?
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How can I get support under the iyzico Buyer Protection service?
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What is card storage?
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How do I use my stored card?
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In which sites I can use my saved card?
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Are all the transactions I make through iyzico are covered under Buyer Protection?
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How can I understand if the site I shop from offers iyzico Buyer Protection?
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Why should I offer iyzico Buyer Protection?
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How does Buyer Protection work?
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What is included in the iyzico Buyer Protection service?
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Is Buyer Protection a paid service
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Would Buyer Protection affect my blockage period?
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How does the free shipping integration work?
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Does iyzico send shipping information SMS or e-mails to my customers?
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How will my customers track their shipments?
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How does iyzico contact your customers when they shop under iyzico Buyer Protection?
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What is iyzico Buyer Protection Providing Shops page?
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What is iyzico app?
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How does iyzico app make my life easier?
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What is ‘Everything Alright!’ button?
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I still can’t see the refund in my account. Why is this?
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    iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.
    Address: Altunizade Mah. İnci Çıkmazı Sokak No: 3 İç Kapı No: 10 Üsküdar İstanbulLandline: +90 216 599 01 00 E-mail: [email protected] Chat Support: 24/7 live phone and chat support via iyzico mobile application
    Supervising Authority: Turkish Republic Central Bank (TCMB) - Hacı Bayram Mah. İstiklal Cad. No: 10 06050 Ulus Altındağ Ankara 0312 507 50 00Trade Registry No: 867612 Tax No: Üsküdar Tax Office. 4830343157 Mersis No: 0483034315700019