We are glad to help you with all of your questions and issues.

You can search for answers and solutions at our help center, or choose from the categories below to see sample questions and answers.
  • What solution does iyzico offer for online shops?

    iyzico provides a payment infrastructure for all e-commerce sites. There are two ways to start receiving payments through iyzico for your online shop, which enables you to process transactions either in lumpsum or in instalments to all cards with a single contract. These involve API integration and use of ready payment form. You can start using features such as sales in instalments and card saving with both ways.

    You can also accept foreign currencies as well as Turkish Liras and you can make sales with different currencies. This way iyzico enables you to receive payments from abroad with Alternative Payment Methods.

  • What are the features of iyzico’s payment solution for online shops?

    You can view all the features of the product by visiting our solutions for business page.

  • Which currencies does iyzico support?

    - United States Dollars (USD)
    - Euro (EUR)
    - Great British Sterling (GBP)
    - Russian Ruble (RUB)
    - Swiss Franc (CHF)
    - Norwegian Krone (NOK)

  • What is Marketplace Payment Solution?

    Marketplace Payment Solution provides payment infrastructure for platform-based e-commerce sites. When the end-user who purchases service from the marketplace makes the payment with credit card, the money will be first transferred to iyzico’s account. iyzico then deducts the commission to be paid by the platform member seller and transfer the remaining amount to the seller and to the platform separately. This way, platform-based e-commerce sites have a hassle-free payment flow.

    You can also accept foreign currencies as well as Turkish Liras and you can make sales with different currencies. Moreover, iyzico Get Paid Online allows you to receive payments from abroad with alternative payment methods.

  • Who can benefit from the Marketplace Payment Solution?

    Firms with marketplace or platform-based e-commerce sites can benefit from the Marketplace Payment Solution. If you would like to take advantage of this solution, a representative of the firm needs to send us a message through Contact Us section describing the company and the business model. Following this, the relevant team will evaluate this demand and inform the representative accordingly.

  • Do my sellers need to have firms too? If not, will there be any information/documents required from my individual sellers?

    Sellers who will join your e-commerce site which provides services as a marketplace are not obliged to have companies.

    Sub-merchants of a marketplace can have three different business models:
    v - Individual
    - Sole trader
    - Limited/Joint Stock Company

    You can get payments for your sub-merchants with the above stated business models by using Marketplace Payment Solution.

  • Are my sellers on the marketplace required to be iyzico members? If so, how can they apply for membership?

    Your sellers do not have to apply to iyzico system individually. Since you have their information, it will be enough that you register them in the system.

  • Will there be a technical process that my sellers need to complete after they are registered to the system (API - S Key etc.)?

    The system attains a single value for each sub-merchant (seller) that is registered. In each transaction, such single value needs to be sent to iyzico by the marketplace for the relevant sub-merchant. You can view all the technical details on our integration document.

  • Will extra commissions, registration fee, integration charge, etc. be deducted from my sellers?

    No, iyzico service charge won’t be separately reflected to your sellers. Moreover, there are no fees for system registration and integration.

  • Will iyzico Commission Fee be deducted from the total transaction amount or from the service value that I demand from the seller?

    iyzico commission fee will be calculated according to total transaction fee and deducted from the share of the marketplace which has sufficient balance.

  • How will the sellers receive their payments?

    IBAN information of the relevant sellers is among the information that needs to be sent to iyzico when registering your sellers in the system. The money transfer will take place following the completion of the transaction by the buyer. In this case, while as a marketplace you receive your commission profit, the sub-merchants (your sellers) receive their payments.

  • How will the pricing be?

    Your sellers need to send an invoice to the buyer who purchased a product with regards to the total payment amount. Then, the commission invoice in accordance to the commission agreement between marketplace and seller, needs to be sent to the seller. Following this, iyzico will also send the commission invoice concerning the commission it deducts as service charge to the marketplace. Neither the marketplace nor your sellers need to make out any invoices to iyzico.

  • How can I enter the commission amounts that are decided between myself and my sellers to the system?

    You are not obliged to enter commission information to the iyzico system for each seller. It is sufficient that the Marketplace to update iyzico on each payment transaction while keeping the commission information for itself.

  • Can I work with some sellers on a different commission rate?

    Yes, thanks to the Marketplace Payment Solution, you can work with different commission rates for each of your sellers.

  • Can I define different payment periods for different sellers?

    iyzico and the marketplace will have an agreement on the periods in which the payments will be transferred/distributed. Payments will transferred/distributed according to this agreement.

  • Is there an Escrow (Secure E-Commerce)?

    Following the secure completion of the purchase after the buyer’s payment, Marketplace sends iyzico information for distribution of the amount. iyzico transfers the amount after the receipt of such information. If Marketplace doesn’t send this information to iyzico, the relevant amount will be held in the pool account of iyzico indefinitely.

  • Which details I can check on iyzico Control Panel?

    The information that you can check by using the iyzico Control Panel is listed below:

    - Transaction Details (It allows you to view all transactions breakdowns such as date, amount, bank, etc.)
    - Validation Errors (You can view the errors that your buyers receive during transactions)
    - Cancellations and Refunds
    - Instalments and Commissions Management
    - Money Transfer (You can view the forthcoming amounts to be paid to your account or amounts that were paid into your accounts previously)
    - My Invoices
    - User Management (You can manage the persons using your control panel)
    - Suspicious Transactions

    In addition to the summarized info above, you can check which information you have access to through setting up a Sandbox account.

  • Will shipment processes be tracked by you?

    Shipment processes are not tracked by iyzico.

  • Will there be a commission fee deducted in refund transactions? If so, will I or my sellers pay the fees?

    There are no commission fees for iyzico refund transactions.

  • Does it support the multiple shopping carts in which there are multiple sellers? How will the transactions take place?

    Marketplace Payment Solution supports the multiple shopping cart structure made up of different sellers. Therefore, users on your platform can form shopping carts with products from different sellers and make their purchases.

  • Which currencies does the Merchant Payment Solution support?

    - United States Dollar (USD)
    - Euro (EUR)
    - Great British Sterling (GBP)
    - Russian Ruble (RUB)
    - Swiss Franc (CHF)
    - Norwegian Krone (NOK)

  • What is the Link Solution?

    Link Solution enables individual or corporate sellers to take payments from anywhere regardless of the platforms they are using. You can share the product links you create through the iyzico Control Panel without needing a website or a technical development through SMS, the social media or marketplaces, thereby, take secure payments from anywhere in the world. If you would like to get more information on this method, please feel free to check out the link below.

    https://www.youtube.com/watch?v=cTBf0dX7MAE

  • How can I use the Link Solution?

    You can register from "Get Paid by Link" page and complete your application process by filling out the application form through the iyzico Control Panel. Following the approval of your application, you can take payments through sharing the product links to be created easily via your iyzico Control Panel on any platform you wish.

  • Can I take payments from abroad with the Link Solution?

    Yes, you can! Thanks to the Link Solution, you can take payments from anywhere in the world in different currencies such as Euro, Dollar, Sterling, Riyal, Crone and Ruble.

  • Can I use the Link Solution individually even if I don’t have a company?

    You don’t need to have a company to get paid through the Link Solution. You can apply as an individual and start receiving payments from anywhere in the world right away.

  • Can I take payments with the Link Solution even if I don’t have a website?

    You can use the Link Solution without a website or technical development.

  • Will need any technical development after I complete my Link Solution application?

    You can create your product links and receive payments by logging into the iyzico Control Panel through our website or mobile app without needing any integration or technical developments.

  • Can I use the Link Solution on my smart phone?

    Via our mobile apps compatible with iOS and Android, you can check and manage all your transactions from your phone. If you wish, you can also carry out your transactions by logging on to our website on your smart phone.

  • Is 3DS used in the Link Solution?

    Yes, you can receive your payments securely by using the 3D Secure security system.

  • Can I make sales in instalments through the Link Solution?

    Individual users (who don’t have companies) or corporate users can get payments in instalments through the Link Solution. You will need to activate the “Sales in Instalments” feature of the link that you want to sell in instalments. Eligibility of products that are sold by link for sales in instalments is defined by legal regulations and thereby, even though you activate the “Sales in Instalments” feature, you might not sell your product in instalments in certain occasions. If your product is eligible for sale in instalments, the maximum number of instalments will be listed on the payment page for your buyers. You can view the instalment regulation for corporate merchants here, and for individual merchants here

  • Will there be any commission, setup charge, integration fee for those who sell by the Link Method?

    There are no fixed charges in scope of the Link Solution such as setup fee or integration charge.

    Our corporate users are charged at a 3.69% commission rate and 0.25 Turkish Liras transaction fee.

    Our individual users who do not own a company are charged at a 4.69% commission rate and 0.25 Turkish Liras transaction fee.

  • When will the payments be transferred to me?

    All payments with regards to your sales transactions that took place between Monday to Sunday will be made into the accounts of our corporate users the following Wednesday.

    All payments will be made into the accounts of the individual users who don’t own a company, the first Wednesday seven days after sale is successfully completed.

    *In line with the contract terms, payments can vary according to the business model.

  • How can I check my transactions?

    You need to login as a member to the iyzico website and then you can manage your account statement, transaction details, refunds, and instalment rates by using the control panel.

  • What is 3D Secure?

    3D Secure is a security system developed by Visa and Mastercard to ensure that purchases made online are safer. 3D Secure obligates to enter the security code sent to your mobile phone to complete the transaction and this way, if your card details are stolen, the system ensures you are safe online.

    For Visa credit cards the system is named as “Verified as Visa” and for Mastercard cards it is “SecureCode”. There are no additional charges to activate this system.

  • Can I use 3D Secure?

    All our merchants can benefit from the 3D Secure service by providing it as an option to their customers on the checkout page. iyzico requires the use of 3D Secure option for some of the business models it deems to be risky. Even though 3D Secure system is not a requirement, if you would like to use it, you can contact our team through the Contact Us section.

  • What is Card Storage?

    With the Card Storage feature, your customers don’t need to enter their card details for every transaction so that they complete their payments fast and easy. This will increase your revenue by decreasing the bounce back rate of the transactions from the shopping cart.

  • How can I benefit from Card Storage?

    To start using iyzico’s Card Storage Solution just pay 99 TL and you can activate this feature. To activate it just go to “Additions” section on the iyzico Control Panel.

  • What is BIN Check Solution?

    BIN (Bank Identification Number) is the first six numbers of a card eligible for payment (debit card, credit card or pre-paid card). With BIN Check, the bank of which the card belongs to can be checked and payments can be directed to the relevant bank’s virtual terminal. Thanks to the constantly updated BIN Checklist, the distinction between debit cards, credit cards or pre-paid cards are successfully made. With the updated data used for BIN Check, you can find out more about the cards of the users trying to make payments by using your service such as their cards’ banks and view the card type and the bank it belongs to on the payment form.

  • Who can benefit from BIN Check Solution?

    If you are looking to be preferred by having a smart, easy to understand and hassle-free payment transfer you can use iyzico’s BIN Check Solution. If you would like to take advantage of this solution, a representative of the firm needs to send us a message through Contact Us section describing the company and the business model. Following this, the relevant team will evaluate this request and inform the representative accordingly.

  • Can I purchase a payment infrastructure for my app?

    With iyzico In-app Payment Solution you can integrate iyzico to your mobile app quickly, securely and easily. If you would like to take advantage of this solution, a representative of the firm needs to send us a message through Contact Us section describing the company and the business model. Following this, the relevant team will evaluate this request and inform the representative accordingly.

  • What is Fraud Service Solution?

    Fraud is a term in e-commerce that expresses online purchases made by card theft. iyzico guarantees maximum level of security with its 150 check filters and fraud solution. With these filters, you can protect yourself and your customers from fraud in online transactions. You can get detailed information on this from the “Suspicious Transactions” section on your iyzico Control Panel.

  • What are Alternative Payment Methods and how do they work?

    You can offer Alternative Payment Methods to your customers who don’t have or don’t want to use debit or credit cards. These methods are classified under two headings as “E-Wallet” and “Online Bank Transfer in Real Time”.

    E-Wallet: This solution can be used by all merchants that support Qiwi E-wallet through pre-payments to e-wallets or by defining bank card details into the wallet without sharing of the card details.

    Online Bank Transfer in Real Time: This is a payment solution that allows all payments using iDEAL, Sofort Banking, and Giropay are easily and securely made through internet banking channels. With Online Bank Transfer in Real Time, you can carry out your payments by directly connecting to the relevant bank’s internet banking.

  • On which devices I can use iyzico services?

    You can use the iyzico services on your mobile phone, tablets, laptops and desktops with the following features. The minimum system requirements of your mobile phone to run iyzico app are the following:

    • iOS 9 and above
    • Android 5 and above

    To benefit from the iyzico Web Application, your tablet, laptop or desktop needs to have one of the browsers listed below:

    • Internet Explorer 11 and above
    • Google Chrome
    • Mozilla Firefox
    • Safari
    • Opera

  • Which products include Alternative Payment Methods?

    With iyzico’s online and marketplace ayment Solution, you can not only payments through Get Paid Online but also through Alternative Payment Methods.

    You can get payments from your end-users in Europe through alternative payment methods such as iDEAL, Sofort Banking, Giropay, and Qiwi.

    You can increase the volume of your sales abroad by integrating easy and fast local payment solutions to your online shop. Without having to tackle different integration processes for each different alternative payment method, you can start using the alternative payment method you would like to use right away with a single integration.

  • From which countries and in which currencies can I receive payments with Alternative Payment Methods?

    Sofort, Ideal, and Giropay uses Euros as the currency for transactions.

    Qiwi wallet is valid in payments in Euros, Dollars and Rubles.

    iDEAL: The Netherlands
    Sofort Banking: Germany, France, Spain, Austria, the Netherlands, Belgium, Italy
    Giropay: Germany
    Qiwi: Russia, Ukraine

  • What advantages do Alternative Payment Methods offer?

    With Alternative Payment Methods, you can quickly and securely reach to your customers abroad and support your customers local payment experience.

  • What should I do to use Alternative Payment Methods on my online shop?

    You can contact our Direct Sales/Operation team.

  • I would just like to integrate Alternative Payment Methods without using iyzico’s online payment method. Is it possible?

    To be able to offer payment with Alternative Payment Methods on your site, you need to be using iyzico’s payment solution for your online shop. However, there is no obligation to use

    You can only provide the alternative payment method you chose to your customers.

  • Can the transactions completed through Alternative Payment Methods be cancelled/refunded?

    You can cancel or refund the transactions completed through Alternative Payment Methods by using the iyzico Control Panel.

  • How reliable are the Alternative Payment Methods?

    There is no chargeback risk since your customers approve the payment with their passwords after logging into their own internet banking accounts.

  • What Alternative Payment Method is more suitable for my e-commerce site?

    We recommend you contact our Sales Team to provide you with the Alternative Payment Method that will suit you the best according to your needs.

  • Is 3DS used in Alternative Payment Methods?

    3DS is a protocol that was developed by Visa and MasterCard for card payments. 3DS is not used in Alternative Payment Methods.

  • Is instalment an option for payments made with Alternative Payment Methods?

    No, there are no instalment options for Alternative Payment Methods.

  • Which business models will be excluded from the scope of the Alternative Payment Methods?

    Product and service categories that you can view here will not be evaluated for Alternative Payment Methods.

  • What should I do to offer all foreign currencies in my online shop?

    You need to activate the Multicurrency service from the “Additions” section on your iyzico Control Panel. After this please follow the steps below;

    - API: For the payment form to be created in the relevant currency, you will need to enter currency code into the “currency” parameter.
    - Ready Made Infrastructure: You will need to contact your infrastructure provider and update them.
    - Open Source: You will only need to add the foreign currency to the admin panel of your website.

  • What is the advantage of selling in foreign and local currencies for me?

    - When customers see the product’s value in their own currency, rate of bouncing back from the shopping cart decreases and conversion rate will increase.
    - Amount in the foreign currency presented to the customer during transaction directly to the statement of the buyer and there are no surprises for buyers due to currency change.
    - When presented with the local currency, customer won’t need to deal with issues such as calculating the exchange rate.
    - You will be able to offer most frequently used foreign currencies to local markets at once.

  • Are there instalment options for payments made in foreign currencies?

    No, there are no instalment options for payments made in foreign currencies.