What is the iyziPOS product?

The iyzipos product provides payment infrastructure for e-commerce websites. There are two ways to start receiving payments with the iyzipos product that allows you to offer installments for all cards with one contract: API integration and ready payment form. You can start offering installments and using features like hiding cards by using either method.

You can accept payments from anywhere in the world with different currencies. On top of the Virtual POS’ iyziglobe provides, it allows you to receive payments from abroad in different currencies with alternative payment methods as well.

What are the features of the iyzipos product?

The iyzipos product covers all the solutions and features listed under general information.

Which currencies does the iyziPOS product support?

- American Dollars (USD),
- European Currency (EUR),
- British Pound (GBP),
- Iran Rial (IRR),
- Russian Ruble (RUB),
- Norwegian Krone (NOK),
- Swiss Frank (CHF).

What is the iyzibazaar product?

iyzibazaar provides payment infrastructure to market place or platform based e-commerce websites. When an end user providing services from the market place makes a payment using a credit card, the money is first transferred to their iyzico account. iyzico then sorts the commission to be paid by the member vendor and distributes the amounts independently to the vendor and the platform. The platform based e-commerce website thus has a problem-free payment flow.

You can accept payments from anywhere in the world with different currencies. On top of the Virtual POS’ iyziglobe provides, it allows you to receive payments from abroad in different currencies with alternative payment methods as well.

Who can benefit from the iyzibazaar product?

Companies who have marketplace or platform based e-commerce websites may benefit from this. A representative from the company wishing to use this solution must send us a message through the Contact Us section describing their company and business model. The relevant team will evaluate the matter and notify the representative who has forwarded the request.

Are my vendors required to be company owners? If not, is there any information or documents required from individual vendors?

Vendors wishing to take place in your e-commerce website providing services as a marketplace are not required to be company owners. Sub-member businesses under the marketplace can be in three categories: individual, individual company, or limited – joint stock company.

You can receive payments in your marketplace through iyzibazaar for these three types of vendors.

Will my vendors in the bazaar be required to sign up to iyzico? If so, how do they apply?

Your vendors do not have to apply independently to the iyzico system. Since you have all the information regarding your vendors, it will suffice for you to register them on the system.

Will my vendors be required to do some technical operations such as API or S Key once they are registered on the system?

A single value is created for every sub-member business (vendor) registered on the system. This single value must be forwarded to iyzico by the marketplace for every sub-member business for each transaction. Please consult our integration document for technical details.

Will my vendors pay commission, system entry, system integration fees and such?

No, iyzico will not charge service fees to your vendors. There are no system entry or integration fees either.

Is the iyzico Commission Fee deducted from the total transaction fee, or from the service fee I charge the vendor?

The iyzico commission fee is calculated over the total transaction fee and is deduced from the share of the marketplace that has sufficient balances.

How do vendors receive payments?

IBAN information of relevant vendors is among the information required to be forwarded to iyzico during their registration on the system. Money transfer is made once the customer has completed their purchase. In this case, the marketplace is forwarded the commission fee and sub-member businesses (vendors) are forwarded their payment.

How does billing work?

Your vendors must forward an invoice to their customers specifying the total cost. They must then send the commission fee to the vendor that is in line with the commission agreement between the marketplace and the vendor. iyzico will then send the invoice for the commission fee charged for the service fee deducted from the marketplace. There is no invoicing to be billed to iyzico by the marketplace or the vendor.

How do I enter the commission fees settled between my vendors and me to the system?

You do not have to enter the commission fees to the iyzico system for each of your vendors. The marketplace must keep this information to itself and forward it to iyzico with every payment.

Can I charge different commission fees from different vendors?

Yes, you can establish different commission rates for different vendors using the iyzibazaar product.

Can I designate different payment periods for different vendors?

iyzico will make a contract with the market place regarding where the payments are to be forwarded and at what rate they are to be distributed. Payments will be forwarded and distributed in line with the terms on this contract.

Is there Escrow (Safe E-Commerce)?

The market place notifies iyzico to distribute the money once the customer has made the payment and the transaction has been completed securely. iyzico distributes the money after receiving this notification. If the marketplace does not forward this info to iyzico, the relevant amount will stay indefinitely in iyzico’s pool account.

What details can I check on the iyzico Control Panel?

Details you can check on the iyzico Control Panel are summarized below:

- Transaction details (Time, amount, bank and all line items),
- Live payment map (Allows you to instantly see how many payments you are receiving and from where),
- Validation errors (You can see the errors your customer receives during transactions),
- Cancellations and returns,
- Installment and Commission Management,
- Money Transfer (You may see the impending amount to be transferred to your account and sums previously transferred to your account),
- My invoices,
- User management (You can manage users using your control panel),
-Suspicious Transactions.

On top of the information above, you can check which information you can have access by creating a Sandbox account.

Will you be following the mailing processes?

iyzico does not take charge of mailing processes.

Is there a commission fee included with returns? If so, will it be reflected onto my vendors or me?

There is no commission fee charged for returns in iyzibazaar product.

Does iyzibazaar support the multiple cart system when there are multiple vendors? How do things work there?

iyzibazaar supports the multiple cart system consisting of different vendors. Therefore, users may make purchases by forming carts consisting of products bought from different vendors on your platform.

Which currencies does the iyziBazaar product support?

- American Dollars (USD),
- European Currency (EUR),
- British Pound (GBP),
- Iran Rial (IRR),
- Russian Ruble (RUB),
- Norwegian Krone (NOK),
- Swiss Frank (CHF).

What is the iyziLink?

iyziLink enables individual or corporate vendors to receive secure payments from anywhere irrespective of the media. Through short messages, social media or market places, you can share the product links that you can easily establish through the iyzico control panel without the need for a website or a technical development, and you can receive secure payments from anywhere in the world.

How can I use iyziLink?

You can setup membership at the iyzi.link and complete your application by filling out the form in the iyzico control panel. After your application is approved, you can share the product links that you can easily establish through the iyzico control panel at any media you desire and receive payments.

Can I receive payments from abroad by iyziLink?

You can accept payments from anywhere in the world in different currencies such as Euro, US$, GBP, Riyal, Krone and Ruble.

Can I personally use the iyziLink even if I don’t have a company?

You can personal apply for our iyziLink product without having a company and immediately begin receiving the payments.

Can I use iyziLink even if I do not have a website?

You can use the iyziLink and receive secure payments from anywhere in the world without having a website or need any technical development.

Do I have to make any technical development after registering in the iyziLink?

You can enter the iyzico control panel through our website or mobile application, create your product links and receive payments without any integration or technical development.

Can I use the iyziLink on my smart phone?

You can control and manage all of your transactions through your telephone thanks to our iOS and Android compatible mobile applications. If you wish, you can also log -in our website through your smart phone and perform your transactions.

Does the iyziLink use the 3DS Payment?

You can reliably receive your payments using the 3D Secure system.

Can I perform installment payments by iyziLink?

Individual (real persons without a company) or corporate users can receive installment payments via iyziLink. You need to activate the 'Sale by installments' feature of your iyziLink with which you would like to sale by installments. Selling your products by installments with your iyziLink is regulated by the law therefore you may not be able to sell your product by installments even if you active the 'sale by installments' feature. If your product is suitable for sale by installments, the maximum permissible number of installments will be available to your buyers on the checkout page. For corporate sellers hereyou can view the maximum number of installments by sector.

For personal sellers hereyou can view the maximum number of installments by sector.

Is commission, entree fee, integration fee etc. charged to the vendors that sell products through iyziLink?

iyziLink does not charge any fixed cost such as installation fee or integration fee.

The corporate users are charged 3,29% commission and TL 0,25 processing fee.

The individual users who do not operate a company are charged 3,99% commission and TL 0,25 processing fee.

When are the payments transferred to my account?

For the corporate users, the money received for the sales is transferred to their accounts on the first Wednesday following the transaction.

For the individual users who do not operate a company, all successful transactions performed Wednesday through Tuesday are accumulated and transferred to their accounts 7 days after the relevant Tuesday.

How can I view my payments?

You will have a Control Panel page where you can check all of your operations. You can manage your statement, all transaction details, returns and installment rates using the Control Panel page that comes up once you log on to iyzico’s website.

What is 3D Secure?

Through this system developed by Visa and MasterCard to increase security for online shopping, you are directed to the website of the bank to which your card belongs and are required to complete a confirmation process using your credit card code for all transactions. You therefore ensure electronic security, since you are the only person who knows your code even if other people know your card number.

The application developed specific to Visa credit card use is called “Verified by Visa”; and that specific to MasterCard use is called “SecureCode”. There are no extra charges to activate this system.

Can I use the 3D Secure service?

All businesses may benefit from the 3D Secure service by offering it optionally on their payment pages to their customers. iyzico requires that certain business models it deems risky must use the 3D Secure option. You can notify our team through Contact Us if you wish to use this option even if it is not required by your company. The team will help you as soon as possible.

What is the Payment by One Click Solution?

Thanks to the Payment by One Click solution, your customers are not required to enter their card information for each transaction and can complete their purchase with one click. This will result in an increase in your sales by decreasing the amount of returns from the cart.

Who can benefit from the Payment by One Click Solution?

A representative from the company wishing to benefit from this service must send a message describing their company and business model through the Contact Us section. The relevant team will evaluate the matter and notify the representative who has forwarded the request.

What is BIN Control Solution?

BIN (Bank Identification Number), is the first six numbers of a card (Debit card, credit card or prepaid card) that can be used for payment. The bank to which the card belongs may be identified using BIN Control and payments can be directed to the Virtual POS of the relevant bank. The distinction between debit cards, credit cards and prepaid cards is made effectively thanks to the ever-updated BIN Control list.
Thanks to the updated data used for BIN Control, you may identify the features of the card being used and to which bank it belongs. You can see the card type and the bank it belongs to on the payment form.

Who can use the BIN Control Solution?

Any e-commerce venture seeking out to be reason of preference with a smart, easy and problem free payment flow can use iyzico’s BIN Control Solution. A representative from the company wishing to use this solution must send us a message through the Contact Us section describing their company and business model. The relevant team will evaluate the matter and notify the representative who has forwarded the request.

Can I use iyzico’s payment infrastructure for my mobile application?

iyzico’s In-App Payment Service Solution allows you to integrate iyzico to your mobile application in a fast, secure and easy way. A representative from the company wishing to use this solution must send us a message through the Contact Us section describing their company and business model. The relevant team will evaluate the matter and notify the representative who has forwarded the request.

What is the Fraud Service Solution?

In e-commerce, fraud refers to online purchases made using a stolen credit card or by copying credit card data. iyzico guarantees the maximum level of security with 150 fraud filters with which you can protect both yourself and your customers. You can find detailed information regarding fraud in the section on suspicious transactions.

What are Alternative Payment Methods and how do they work?

You may offer Alternative Payment solutions to customers who do not hold debit or credit cards or do not wish to use them. These methods are divided into two: e-wallet and real-time online bank transfers.

E-wallet: You may make secure purchases at all businesses that support the Qiwi e-wallet by installing money on e-wallets like Qiwi or registering your debit card or bankcard, without being required to share card information.

Real-time online bank transfers: It allows you to easily and securely make payments by iDeal, Sofort Banking and Giropay through Internet banking channels. You can make your transactions in a fast and secure manner by directly connecting to the online branch of your bank without using your debit card or bank card.

Which products include Alternate Payment Methods?

With the iyziglobe product, you can receive payment not only through Virtual POS but also through alternative payment methods.

From which countries and in which currencies can I receive payment using Alternative Payment Methods?

Euro is used for payments made by Sofort, Ideal and Giropay.

Qiwi wallet method is available for payments made in Euro, Dolar and Rubles.

iDEAL:Netherlands.
Sofort Banking: Germany, France, Spain, Australia, the Netherlands, Belgium, Italy.
Giropay: Germany.
Qiwi: Russia, Ukraine.

What are the advantages of Alternative Payment Methods?

You may extend customer ranges abroad in a faster and more secure way with Alternative Payment Methods that are prevalent and popular in local markets.

What should I do to use alternative payment methods in my online store?

Please contact our Direct Sales / Operation Team.

Is it possible to integrate the local Alternative Payment Method without getting the Virtual POS service from iyzico?

In order to use Alternative Payment Methods, you must sign the iyzico Virtual POS contract. However, you are not required to actively use Virtual POS. You can simply offer the alternative payment solution of your preference to your customers.

Is it possible to cancel or make returns for transactions made using Alternative Payment Methods?

You can cancel and make returns for transactions made using Alternative Payment Methods through your iyzico panel screen.

How safe are Alternative Payment Methods?

There is no Chargeback risk as customers approve payments with codes after logging on to their Internet banking accounts.

Which Alternative Payment Method is most convenient for my e-commerce website?

We recommend that you contact our Sales Team so they can offer you the most convenient Alternative Payment Methods to meet your needs.

Is the 3DS used with Alternative Payment Methods as well?

3DS is a protocol developed by Visa and MasterCard for payments made by card, it is not used with alternative payment methods.

Is there an installment option for transactions made using Alternative Payment Methods?

No.

Have a different question?

Please contact us if you cannot find your question at the help center. Contact Us