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We are glad to help you with all of your questions and issues.

You can search for answers and solutions at our help center, or choose from the categories below to see sample questions and answers.

  • What is iyzico Buyer Protection?

    iyzico Buyer Protection is a service that provides assistance when you shop from online shops that use iyzico’s payment services. Once you place your order, iyzico Buyer Protection offers you a 24/7 live support if you are not happy with your order or you want to change your address and even allows you to pay with your stored card in seconds. It is also there to offer your customer service if a problem with your purchase exists.

  • How does Buyer Protection protect you?

    When you pay with iyzico and choose iyzico Buyer Protection, you don’t need to worry about your order arriving as described or your card information being stolen. Your card information is securely protected by iyzico with our Level 1 PCI-DSS certified system. If you run into any problems after you receive your order, you can use the live chat support service 24/7.

  • How can I get support under the iyzico Buyer Protection service?

    If you choose iyzico Buyer Protection option right before you complete your purchase, you can get live chat support via the link we send you and chat with our team 24/7.

  • What is card storage?

    iyzico stores your card with its Level 1 PCI-DSS license and system which is the highest security level internationally. When you shop with iyzico Buyer Protection, you can pay with a single click without having to enter your card details every time and enjoy hassle-free shopping on more than 17,000 online shops. You can remove your stored card whenever you wish or save more than one card.

  • How do I use my stored card?

    When you proceed to the checkout page of the online shop, a single-use verification code for secure payment will be sent to your mobile by iyzico. After you enter the verification code, you will be directed to a page where you can view your stored cards. And then you can complete your purchase with one-click by selecting your stored card. Once you store your card, you can complete your payments by one-click without having to enter your card details on over 17,000 online shops that offer iyzico Buyer Protection.

  • In which sites I can use my saved card?

    You can use your stored card on online shops that offer iyzico Buyer Protection

  • Are all the transactions I make through iyzico are covered under Buyer Protection?

    No. To benefit from iyzico’s Buyer Protection you need to select the “iyzico Buyer Protection” box at the checkout page of the online shop right before you complete your order.

  • How can I understand if the site I shop from offers iyzico Buyer Protection?

    You will see the iyzico Buyer Protection box at the checkout page of the online shop. Or you can browse through online shops that offer iyzico Buyer Protection from here.

  • Why should I offer iyzico Buyer Protection?

    iyzico Buyer Protection is a free service that allows our merchants to gain new customers, to increase their sales by 9%, to decrease their cancellation/refund rates by 5%, and to increase customer satisfaction.

  • How does Buyer Protection work?

    If your business model is eligible, iyzico Buyer Protection option will be added to your checkout page. Customers who would like to shop from your online shop may use this option free of charge if they wish to do so.

  • What is included in the iyzico Buyer Protection service?

    iyzico Buyer Protection support team provides 24/7 live chat service. We provide a communication channel between you and your customers and contact you for every question, problem or demand made by your customers.

    If you enable your shipment integration through the iyzico Control Panel or enter your orders’ shipping tracking numbers through the panel, it allows your customers to track their shipments live.

    Your customers can store their card details and shop with one-click on your online shop as well. This feature offers your customers a hassle-free, quick, easy and secure way to shop without the need to have their cards with them.

  • Is Buyer Protection a paid service

    No, it is completely free of charge.

  • Would Buyer Protection affect my blockage period?

    No, the period stated in your contact will be valid.

  • How does the free shipping integration work?

    If you work with MNG Cargo, you can take advantage of this free service through integration steps which you can easily and rapidly complete via the iyzico Control Panel.

  • Does iyzico send shipping information SMS or e-mails to my customers?

    iyzico does not send shipment information e-mails or SMS to your customers. Your customers can track their shipments through the iyzico application once you complete the shipment integration or entered the shipping tracking number manually.

  • How will my customers track their shipments?

    If you complete the shipment integration through iyzico or alternatively, entered the shipping tracking numbers manually, this will be visible to your customer as a “Where is my shipment?” button on the order detail page. By clicking on this button, your customer is directed to the relevant shipment company’s webpage and can view the shipment status live.

  • How does iyzico contact your customers when they shop under iyzico Buyer Protection?

    If your customers choose iyzico Buyer Protecton when they complete their payments, we send them an SMS and an e-mail titled “Your Payment Was Successful”. After 3 days, we contact them again to check if they are happy with their order with an email titled “Is everything OK with Your Order?”. We mainly inform your customers that they can receive 24/7 live support when they shop under iyzico Buyer Protection.

  • What is iyzico Buyer Protection Providing Shops page?

    On this page, our merchants that offer the best customer experience with iyzico Buyer Protection are listed.

  • What is iyzico app?

    iyzico app is a mobile application through which consumers can view all their purchases completed on online shops that use iyzico as well as receive 24/7 live support under iyzico Buyer Protection and complete payment in one click and track shipments. Simply put, iyzico app is the shopping assistant in your pocket and it is developed for you to have a hassle-free online shopping experience.

  • How does iyzico app make my life easier?

    Users of iyzico app can view all their purchases on a single screen, manage their orders made under iyzico Buyer Protection, receive 24/7 live support and track their shipments in real time. It is your 24/7 shopping assistant whenever you need it, whereever you need it.

  • What is ‘Everything Alright!’ button?

    Clicking the “Everything Alright!” button means that your shopping process is completed without any problems and it ensures that the balance kept in a secure account is paid to the seller.

iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.
  • Altunizade Mah. İnci Çıkmazı Sokak No: 3 İç Kapı No: 10 Üsküdar İstanbul
  • [email protected]
  • +90 216 599 01 00
    Call Center Working Hours:
    Weekday: 9 AM-8 PM
    Weekend: 10 AM-5 PM
    24/7: Live chat support via
    iyzico mobile app.
  • Trade Registration Number: 867612
  • Tax No: Üsküdar VD. 4830343157
  • Mersis No: 0483034315700019
  • Denetleyici Merci
  • Türkiye Cumhuriyet Merkez Bankası (TCMB) - Hacı Bayram Mah. İstiklal Cad. No: 10 06050 Ulus Altındağ Ankara 0312 507 50 00