We are glad to help you with all of your questions and issues.

You can search for answers and solutions at our help center, or choose from the categories below to see sample questions and answers.
  • What are application requirements?

    By clicking the “Sign Up” button, you can start your membership process immediately. It is very important that you pay attention to the details below to conclude your application faster and easier.

    - Your website must be ready to use with your products and pricing information.
    - Your website must have the following pages- Privacy Policy, Distance Selling Contract, Delivery and Returns Policy, About, and Contact.
    - Your payment page must have SSL certificate.
    - You must have all relevant licenses and documents granted by the relevant authorities for the products you sell.
    - Your websites need to have Visa and Mastercard logos. For all information you need and your requests regarding visuals, you can check out our Press page.

  • Which business models are excluded from evaluation?

    Product or service categories listed below will not be considered for evaluation.

    -Gambling and betting websites
    -Websites with political content
    -Websites selling replicated or counterfeit products
    -Websites with violent content
    -Business models which involve collecting invoices
    -Websites selling cigarettes or tobacco products
    -Websites selling cigarettes, tobacco products or websites which facilitate selling thereof
    -Sale of power saver devices
    -Websites with sexual content
    -Services of erotic nature
    -Websites selling pornographic products
    -Business models which provide consultancy services
    -Auction websites
    -Websites selling prescription and/or non-prescription drugs
    -Telesales businesses
    -Websites operating with networking marketing model
    -Websites providing Forex services
    -Websites selling drugs or selling products that facilitate drugs use.

  • What are the required documents?

    You will need to upload the following documents to our system during your application.

    -Signature circulars
    -Tax plate
    -Photocopies of the company shareholders’ identification cards
    -A document showing your company account details obtained from the bank where your company account is held. This is required for us to verify the IBAN you provided to the iyzico Control Panel to receive payments. Therefore, you will need to send us a document showing your account number and bank IBAN obtained either from your bank or through online banking or alternatively, you can scan and send us the first page of your account book/passbook.

  • Can I use iyzico if I don’t have a company?

    Yes. You are not required to establish a company to start selling with iyzico. You can use our “Get Paid by Link” service and start selling via a link in 24 hours. However, for corporate and market place payment solutions you need to have a company.

  • I have a sole proprietorship type of enterprise, can I use iyzico?

    You can benefit from iyzico services once you submit information and documents that belong to your trading company.

  • Why do you require the document with my banking information?

    We require a document showing your company account details obtained from the bank where your company account is held in order to verify the account that you registered to the iyzico platform. For verification, it would be sufficient to upload a sample document that shows any transaction from the relevant account. In such sample, account holder name and IBAN should be clearly visible.

  • Can I use iyzico through somebody else’s company information?

    To benefit from iyzico’s services, the person’s or the company’s name on the tax plate you upload to your account should match the account information to which the payments will be transferred. In case, the name on the tax plate doesn’t match with the account information to which the payments will be made, the payments won’t go to the relevant account and will be put on hold.

  • What is TURSAB Document?

    As mandated by the Turkish Ministry of Culture and Tourism, all organizations founded on the basis of providing tourism and travel services need to obtain this document.

  • Where can I get a Tax Plate?

    To get a Tax Plate, you will need to go to the Revenue Administration website. Following this, you will need to open up the tax office option and login with your username and password which you shouldn’t share with other people. You need to enquire about your information by clicking on the enquiry button on the page and then open the tax plate option, taxpayers should enter their taxpayer number and Turkish Identity Number together. On this page you can form the tax plate in any form you wish and print out any number of copies as you desire. It is obligatory to hang the tax plate to every level for firms located in multiple-story buildings.

  • Do I need to send you the Ministry of Agriculture Organization Registration Document?

    According to “the Regulation on Registration and Approval of Food Businesses,” businesses conducting any activity involving food manufacture/proccess/storage/distribution/transport/sales/serviced run by public organizations and real or corporate bodies regardless of them being for profit or non-profit, are described as “Food Businesses”.

    In case you make food sales through your website, we are only able to work with you on the basis of the Ministry of Agriculture and Forestry Business Registration Document that includes the legal firm name demonstrated on your tax plate.

  • Where can I add the required criteria for the Website (Privacy Policy, Distance Selling Contract, etc.) to the application form?

    You need to add the relevant contracts and their contents to your website.

  • I don’t deliver physical products; do I still need to add distance selling contract and delivery returns policy to my website?

    If you don’t deliver products, it is enough that you add the returns policy for the service you provide to your website.

  • Will there be a contract between us and iyzico?

    A contract needs to be signed between iyzico and your company upon the completion of your application process.

  • Where can I view the contracts?

    You can view your contracts on the “Application” section of your iyzico Control Panel. When your application is accepted, the relevant team will send you an information e-mail to your registered e-mail address.

  • How will I accept the contracts?

    iyzico has started “Digital Contract” era to facilitate user processes. In this regard, your application process will be significantly shortened since you will not need to send the signed contract to us.

    Your contracts will be sent to your e-mail address upon the completion of your application process. The only thing you need to do is to approve the contracts which can be viewed under the “Application” section of your iyzico Control Panel and then click to “Accept Contract” link.

  • Will it be acceptable to send the contracts to you after scanning and signing them?

    Unfortunately, due to our Digital Contract system we don’t accept physically mailed contracts. To complete your application, you will need to accept the contracts via the “Accept Contracts” link on your iyzico Control Panel.

  • There are articles in my contracts that I require to be amended. What should I do?

    iyzico is a platform of certain standards for the service it provides. One of these standards are its contracts. The content of the contracts doesn’t vary according to firms. Therefore, it is not possible to omit or amend any articles included in the contracts.

  • Can I take payments in foreign currencies?

    Thanks to iyzico Multi Currency feature, you can take payments from anywhere in the world in US Dollars, Euros, Great British Sterling, Russian Ruble, Swiss Francs and Norwegian Krone currencies as well as in Turkish Liras through Visa and Mastercard branded cards. The payments you take in foreign currencies are exchanged into Turkish Liras based on the Central Bank exchange rate of the payment date and are transferred to your account in Turkish Liras with the exchange transaction fee deducted on the payment date. You can start getting paid in other currencies just for an annual fee of 99 TL which you can add through the “Additions” section of your iyzico Control Panel.

  • Can I use the Link Method when I apply for Get Paid Online?

    Yes, after you choose the Link product through the section “Additions” on your iyzico Control Panel, you can accept the contract that will pop-up and start using our Link Method free of charge.

  • How can I apply?

    You need to sign up for an iyzico membership as a first step.

    After signing up you will login to iyzico Control Panel and see the “Apply” button on the left side of the panel. You can view the application form by clicking this button.

    You will need to save your information and documents to this application form. You will be required to upload your scanned documents online to the “Required Documents” section placed at the bottom of this form.

    After you fill in the relevant sections of the application form, choose t“I accept iyzico Service Terms and Conditions” box at the bottom of the page and click on the “Complete Application” button and your application will be on its way.

  • What is a personal application?

    If you don’t own a corporate entity (don’t have tax plates, signatory circulars/declarations) you can make a personal application for our Link product depending on your business models.

  • Do I need to post the required documents to you?

    It is enough for you to upload your required documents online via the iyzico control panel.

  • I can’t upload my documents; the page indicates an error. What should I do?

    You may have a problem with the size or the extensions of your documents. We recommend that you retry uploading as PDF, PNG or JPEG and with less than 10 MB in size. If the problem continues you can contact us at [email protected].

  • Do I need to inform you after I complete my application?

    No, you don’t need to inform us at that stage. After you fill out the application form and complete your application, your information and documents will be transferred to us online. Our team will contact you as soon as possible after checking your information and the documents provided.

  • When will I learn about my application outcome?

    When you fill out all the sections of the application, iyzico team will start checking your application and contact you through your registered e-mail to update you the application status within 24 hours. You don’t need to do anything until our team contacts you.

    Note: Our working hours are between 09:00-18:00 on weekdays and 10:00-17:00 on Saturdays. Applications made on Sundays will be evaluated between 09:00-12:00 on Monday mornings.

  • When will my application be approved?

    Application approval period is 24 hours. Depending on your business model, this period may take longer if and when additional documents and information are requested.