We are glad to help you with all of your questions and issues.

You can search for answers and solutions at our help center, or choose from the categories below to see sample questions and answers.
  • How can I view my payments?

    You will have a Control Panel page where you can check all of your operations. You can manage your statement, all transaction details, returns and installment rates using the Control Panel page that comes up once you log on to iyzico’s website.

  • What is 3D Secure?

    Through this system developed by Visa and MasterCard to increase security for online shopping, you are directed to the website of the bank to which your card belongs and are required to complete a confirmation process using your credit card code for all transactions. You therefore ensure electronic security, since you are the only person who knows your code even if other people know your card number.

    The application developed specific to Visa credit card use is called “Verified by Visa”; and that specific to MasterCard use is called “SecureCode”. There are no extra charges to activate this system.

  • Can I use the 3D Secure service?

    All businesses may benefit from the 3D Secure service by offering it optionally on their payment pages to their customers. iyzico requires that certain business models it deems risky must use the 3D Secure option. You can notify our team through Contact Us if you wish to use this option even if it is not required by your company. The team will help you as soon as possible.

  • What is the Payment by One Click Solution?

    Thanks to the Payment by One Click solution, your customers are not required to enter their card information for each transaction and can complete their purchase with one click. This will result in an increase in your sales by decreasing the amount of returns from the cart.

  • Who can benefit from the Payment by One Click Solution?

    A representative from the company wishing to benefit from this service must send a message describing their company and business model through the Contact Us section. The relevant team will evaluate the matter and notify the representative who has forwarded the request.

  • What is BIN Control Solution?

    BIN (Bank Identification Number), is the first six numbers of a card (Debit card, credit card or prepaid card) that can be used for payment. The bank to which the card belongs may be identified using BIN Control and payments can be directed to the Virtual POS of the relevant bank. The distinction between debit cards, credit cards and prepaid cards is made effectively thanks to the ever-updated BIN Control list.
    Thanks to the updated data used for BIN Control, you may identify the features of the card being used and to which bank it belongs. You can see the card type and the bank it belongs to on the payment form.

  • Who can use the BIN Control Solution?

    Any e-commerce venture seeking out to be reason of preference with a smart, easy and problem free payment flow can use iyzico’s BIN Control Solution. A representative from the company wishing to use this solution must send us a message through the Contact Us section describing their company and business model. The relevant team will evaluate the matter and notify the representative who has forwarded the request.

  • Can I use iyzico’s payment infrastructure for my mobile application?

    iyzico’s In-App Payment Service Solution allows you to integrate iyzico to your mobile application in a fast, secure and easy way. A representative from the company wishing to use this solution must send us a message through the Contact Us section describing their company and business model. The relevant team will evaluate the matter and notify the representative who has forwarded the request.

  • What is the Fraud Service Solution?

    In e-commerce, fraud refers to online purchases made using a stolen credit card or by copying credit card data. iyzico guarantees the maximum level of security with 150 fraud filters with which you can protect both yourself and your customers. You can find detailed information regarding fraud in the section on suspicious transactions.

  • What are Alternative Payment Methods and how do they work?

    You may offer Alternative Payment solutions to customers who do not hold debit or credit cards or do not wish to use them. These methods are divided into two: e-wallet and real-time online bank transfers.

    E-wallet: You may make secure purchases at all businesses that support the Qiwi e-wallet by installing money on e-wallets like Qiwi or registering your debit card or bankcard, without being required to share card information.

    Real-time online bank transfers: It allows you to easily and securely make payments by iDeal, Sofort Banking and Giropay through Internet banking channels. You can make your transactions in a fast and secure manner by directly connecting to the online branch of your bank without using your debit card or bank card.

  • Which products include Alternate Payment Methods?

    With the iyziglobe product, you can receive payment not only through Virtual POS but also through alternative payment methods.

  • From which countries and in which currencies can I receive payment using Alternative Payment Methods?

    Euro is used for payments made by Sofort, Ideal and Giropay.

    Qiwi wallet method is available for payments made in Euro, Dolar and Rubles.

    iDEAL:Netherlands.
    Sofort Banking: Germany, France, Spain, Australia, the Netherlands, Belgium, Italy.
    Giropay: Germany.
    Qiwi: Russia, Ukraine.

  • What are the advantages of Alternative Payment Methods?

    You may extend customer ranges abroad in a faster and more secure way with Alternative Payment Methods that are prevalent and popular in local markets.

  • What should I do to use alternative payment methods in my online store?

    Please contact our Direct Sales / Operation Team.

  • Is it possible to integrate the local Alternative Payment Method without getting the Virtual POS service from iyzico?

    In order to use Alternative Payment Methods, you must sign the iyzico Virtual POS contract. However, you are not required to actively use Virtual POS. You can simply offer the alternative payment solution of your preference to your customers.

  • Is it possible to cancel or make returns for transactions made using Alternative Payment Methods?

    You can cancel and make returns for transactions made using Alternative Payment Methods through your iyzico panel screen.

  • How safe are Alternative Payment Methods?

    There is no Chargeback risk as customers approve payments with codes after logging on to their Internet banking accounts.

  • Which Alternative Payment Method is most convenient for my e-commerce website?

    We recommend that you contact our Sales Team so they can offer you the most convenient Alternative Payment Methods to meet your needs.

  • Is the 3DS used with Alternative Payment Methods as well?

    3DS is a protocol developed by Visa and MasterCard for payments made by card, it is not used with alternative payment methods.

  • Is there an installment option for transactions made using Alternative Payment Methods?

    No.