We are glad to help you with all of your questions and issues.

You can search for answers and solutions at our help center, or choose from the categories below to see sample questions and answers.
  • How does the billing process work?

    If you are using the iyzico platform, you will not need to issue invoices to iyzico. Billing process of successful transactions via iyzico performed on your website will be carried out as follows.

    You have to issue a closed invoice to name of your customer for the total amount paid by your customer, and ship the invoice together with the product.

    During the transfer of the payment to your account, iyzico will issue an invoice for commissions and late interests to your company and deliver the invoices periodically.

    Since iyzico is providing the infrastructure for payment transactions carried out on your e-commerce website, you can recognize these commission/service invoices in your accounting system as service costs for respective transactions.

  • My invoices haven't been delivered to me. What should I do?

    If iyzico's commission invoice is not delivered to you, you can send a message using the Contact US section. The team will help you as quickly as possible.