We are glad to help you with all of your questions and issues.

You can search for answers and solutions at our help center, or choose from the categories below to see sample questions and answers.
  • What are the required documents?

    You will need to upload the following documents to our system during your application.

    -Signature circulars
    -Tax plate
    -Photocopies of the company shareholders’ identification cards
    -A document showing your company account details obtained from the bank where your company account is held. This is required for us to verify the IBAN you provided to the iyzico Control Panel to receive payments. Therefore, you will need to send us a document showing your account number and bank IBAN obtained either from your bank or through online banking or alternatively, you can scan and send us the first page of your account book/passbook.

  • Can I use iyzico if I don’t have a company?

    Yes. You are not required to establish a company to start selling with iyzico. You can use our “Get Paid by Link” service and start selling via a link in 24 hours. However, for corporate and market place payment solutions you need to have a company.

  • I have a sole proprietorship type of enterprise, can I use iyzico?

    You can benefit from iyzico services once you submit information and documents that belong to your trading company.

  • Why do you require the document with my banking information?

    We require a document showing your company account details obtained from the bank where your company account is held in order to verify the account that you registered to the iyzico platform. For verification, it would be sufficient to upload a sample document that shows any transaction from the relevant account. In such sample, account holder name and IBAN should be clearly visible.

  • Can I use iyzico through somebody else’s company information?

    To benefit from iyzico’s services, the person’s or the company’s name on the tax plate you upload to your account should match the account information to which the payments will be transferred. In case, the name on the tax plate doesn’t match with the account information to which the payments will be made, the payments won’t go to the relevant account and will be put on hold.

  • What is TURSAB Document?

    As mandated by the Turkish Ministry of Culture and Tourism, all organizations founded on the basis of providing tourism and travel services need to obtain this document.

  • Where can I get a Tax Plate?

    To get a Tax Plate, you will need to go to the Revenue Administration website. Following this, you will need to open up the tax office option and login with your username and password which you shouldn’t share with other people. You need to enquire about your information by clicking on the enquiry button on the page and then open the tax plate option, taxpayers should enter their taxpayer number and Turkish Identity Number together. On this page you can form the tax plate in any form you wish and print out any number of copies as you desire. It is obligatory to hang the tax plate to every level for firms located in multiple-story buildings.

  • Do I need to send you the Ministry of Agriculture Organization Registration Document?

    According to “the Regulation on Registration and Approval of Food Businesses,” businesses conducting any activity involving food manufacture/proccess/storage/distribution/transport/sales/serviced run by public organizations and real or corporate bodies regardless of them being for profit or non-profit, are described as “Food Businesses”.

    In case you make food sales through your website, we are only able to work with you on the basis of the Ministry of Agriculture and Forestry Business Registration Document that includes the legal firm name demonstrated on your tax plate.

  • Where can I add the required criteria for the Website (Privacy Policy, Distance Selling Contract, etc.) to the application form?

    You need to add the relevant contracts and their contents to your website.

  • I don’t deliver physical products; do I still need to add distance selling contract and delivery returns policy to my website?

    If you don’t deliver products, it is enough that you add the returns policy for the service you provide to your website.