We are glad to help you with all of your questions and issues.

You can search for answers and solutions at our help center, or choose from the categories below to see sample questions and answers.
  • My account was at the integration stage. How will I learn about the latest status?

    Procedures at the integration stage, are queued according to dates and the iyzico Integration Team completes these procedures in line with this queue.

    If your procedure has reached the integration level, you can be at ease knowing that the relevant team is looking after your procedure. Our team will update you upon the completion of the procedure. If you would like to get information on the latest status of your procedure, you can send a message to the team.

  • I completed my integration and didn’t run into any problems in tests. When will I start receiving live payments?

    After you complete your application from the "Application" section of the iyzico Control Panel, your account will be evaluated by our relevant team and an online contract will be sent to you. You can start receiving live payments after you approve the online contract, again using the "Application" section of the iyzico Control Panel.

  • I have encountered different problems during the integration process, what should I do?

    You can send a message to the team through Contact Us section by detailing the problems you encountered. Our team will assist you as soon as possible.

  • Can I seek assistance on integration by calling you?

    "Easy" is one of the most important iyzico principles. In line with this principle, iyzico openly provides integration support for all initiatives that seek to use its platform. If you encounter problems at the integration stage, our team will be happy to assist you. However, we would like to remind you that especially technical subjects are followed through specific documents and process tracking can only be made in writing. Thereby, reaching us concerning technical issues such as integration through messages rather than through calling us will ensure that the process to be easier and without faults. We appreciate your understanding on this matter. Please click here to send the iyzico Integration Team a message.

  • I can’t see my API and Security Keys. What is the reason?

    If you applied to iyzico for "Get Paid by Link", you may not see the API security key on your iyzico Control Panel. Link management enables you to take payments through a link you formed, and API cannot be integrated to the website because it doesn’t have security keys. If you wish to integrate iyzico into your website, you will need to make a new "Get Paid by Link" application.

  • I receive a complete your integration e-mail. What is the reason?

    iyzico Integration Team will expect you to conduct a successful payment trial for a transaction worth a symbolic amount with a real credit card. We recommend you conduct payment trials of 1-3 Turkish Liras of value with your real credit card after the completion of the integration process. You can check the trial payments made and cancel them through the (link) "Transactions and Refunds" menu on your iyzico Control Panel. After the test stage, you can start taking active payments securely.