We are glad to help you with all of your questions and issues.

You can search for answers and solutions at our help center, or choose from the categories below to see sample questions and answers.
  • When will iyzico carry out the payout of the successful transactions on your online shop?

    The sum of the successful transactions made between Wednesdays and the following Tuesdays will be paid into your account in the first Wednesday 21 days after the transaction is processed.

    The first payment will be settled according to the blockage period and you can view this on the Merchant Panel settings (https://merchant.iyzipay.com/settings). After the first payout for your account, following payments will be made in fixed intervals in line with your money transfer periods.

    *Payout of the successful transactions can vary according to the business model in line with the contract terms.

  • How can I check my payouts?

    You can check the payouts for your online shop on the "Transactions" section on your iyzico Control Panel.

  • After I integrate iyzico to my online shop, at what intervals will the payouts be transferred to my account?

    When calculating the payout periods, please take the following into consideration.

    -Transactions are calculated weekly at iyzico.
    -Transactions made from Wednesday 00:00 until Tuesday 23:59 represent the weekly payout.
    -Weekly payouts will be made to your account after 3 weeks.
    -If you have a business model that make regular weekly transactions, you can receive your payments weekly. However, these payout won’t cover your last 3 weeks. For instance,

    You can receive your first week’s payout on the 4th week,
    Your second week’s payout on the 5th week,
    Your third week’s payout on the 6th week.

  • What is blockage period?

    Blockage period means the waiting period for the payout to your accounts after the successful completion of payments from your customers.

  • What is the payout period?

    Payout period determines the frequency of money transfer of the successful payments on your online shop to your accounts.

  • What’s the reason for blockage period?

    The most important reason for the blockage period is the Chargeback risk which is frequent in e-commerce. Furthermore, the criteria of by the banks we work with is also one of the reasons why we have to work with blockage period. Therefore, we apply various reporting criteria at 3-week period intervals and make payments according to this period. Your blockage period can be shortened by a review of your transaction volume and the products by iyzico.

  • Will I know the payout amount that will be made to me?

    You can track the sum of the payments and refunds and its detailed reports daily through the iyzico Control Panel right a day after the transactions are completed.

  • Where can I check my transactions?

    You can generate the detailed transaction report for the time period you set and download it via the "Transaction Report" tab.