We are glad to help you with all of your questions and issues.

You can search for answers and solutions at our help center, or choose from the categories below to see sample questions and answers.
  • When will the payments be transferred to my account?

    An overview of payment process;

    During Wednesday - Tuesday period we collect payments of successful transactions carried out on your website and adding a 22 days delay on the date of Tuesday and we transfer the total amount to your account. In addition, each week on Wednesday you can view the amount that will be credited to your account on the next Wednesday using the "Money Transfer" section on the iyzico Control Panel.

  • How can I check my payments?

    You can check the payments of transactions carried out on your website using the "Transactions and Returns" section on the iyzico Control Panel.

  • When I integrate iyzico on my website, at what intervals will the payments be transferred to my account?

    The guidelines you should pay attention when calculating the transfer intervals are as follows.

    At iyzico payments made on a weekly basis.

    The period from Wednesday 00:00 to Tuesday 23:59 represents one weekly period for payments made on the website.

    Weekly payments will be credited in your account after 3 weeks.

    As long as transactions are made, we will make transfers to your account each week. However, these transfers will not include the transactions of the last 3 weeks. For example; Payments in Week 1 will be transferred to your account in Week 4, payments in Week 2 will be transferred in Week 5, and payments in Week 3 will be transferred in Week 6.

  • What is the reason for the delay in transfers?

    The most important reason for the delay is the chargeback risk in e-commerce. In addition, certain criteria applied by the partnering banks are another reason for the delays in transfers. Certain reporting requirements are fulfilled within the 3 weeks delay period and transfers are to be made after that. The delay period can be shortened in the future depending on the volume of your sales and products you are selling.

  • What is blocked period?

    Blocked period is the time period between when the payment is received from your customer successfully and when it is transferred to your account.

  • What is money transfer period?

    Money transfer period designates the frequency at which you receive customer payments.

  • Will I know in advance the sum of payments I am to receive?

    You may check the sum of the payments and returns from your customers and find a detailed report after one day on the Merchant Panel.

  • How can I control my operations?

    You may create a detailed transaction report using the Transaction Report tab for the time interval you define and download it to your computer.