We are glad to help you with all of your questions and issues.

You can search for answers and solutions at our help center, or choose from the categories below to see sample questions and answers.
  • Do I need to inform you after I complete my application?

    No, you don’t need to inform us at that stage. After you fill out the application form and complete your application, your information and documents will be transferred to us online. Our team will contact you as soon as possible after checking your information and the documents provided.

  • When will I learn about my application outcome?

    When you fill out all the sections of the application, iyzico team will start checking your application and contact you through your registered e-mail to update you the application status within 24 hours. You don’t need to do anything until our team contacts you.

    Note: Our working hours are between 09:00-18:00 on weekdays and 10:00-17:00 on Saturdays. Applications made on Sundays will be evaluated between 09:00-12:00 on Monday mornings.

  • When will my application be approved?

    Application approval period is 24 hours. Depending on your business model, this period may take longer if and when additional documents and information are requested.